2018 Blade 15 Advanced GPU issues | Razer Insider
Skip to main content

2018 Blade 15 Advanced GPU issues

  • November 22, 2019
  • 9 replies
  • 35 views

Yesterday when I went to change some nVidia control panel settings on my 2018 Blade 15 Advanced I couldn't find it. I went to Device Manager and found that my 1070 maxQ had an exclamation mark with status "Windows has stopped this device because it has reported problems (Code 43). I tried uninstalling it and scanning for hardware, then installing newest drivers from nVidia (441.20 released 11/19/2019)), which seemed to complete but then made the system unbootable. After several rounds of Windows RE trying to fix the issue I booted into safe mode and uninstalled the GPU again, and was able to boot normally off of the UHD 630 ( which is what I had been doing when the 1070 was disabled before). I then tried reinstalling 441.20 and it crashed during install. After reboot the 1070 was gone from Device Manager and would not appear in a hardware scan. I gave up for the day. Today I opened GeForce Experience and saw that there was a newer 441.20 just released today (11/22/2019) so I tried that. Despite there being no 1070 in DM, the installer ran, but crashed during install. System booted OK after restart, no 1070 in DM. Then I saw that there were 431.65 drivers posted here that were supposed to address Blade-specific issues and gave those a shot. There was a warning during install but it completed without crashing. Now it appears I am back where I was at the start: 1070 MaxQ shows up in DM but it is stopped due to Error 43. Anybody else having this problem, or can anyone offer any advice? I can't abide having a Blade with only UHD GPU. Thanks.
Did this topic help you find an answer to your question?
This topic has been closed for replies.

9 Replies

  • Author
  • 4 replies
  • November 26, 2019
Hello? ....crickets.

  • Guardian of the Forest
  • 2054 replies
  • December 6, 2019
Hi there! Are you still having the same issue? Can you share a photo/screenshot of your device manager?

  • Author
  • 4 replies
  • December 6, 2019
Yes, issue still exists thank you. I got a support ticket started after I got no response here. Awaiting RMA # and instructions.

  • Guardian of the Forest
  • 2054 replies
  • December 7, 2019
Zero_K
Yes, issue still exists thank you. I got a support ticket started after I got no response here. Awaiting RMA # and instructions.
Thanks for the reply. Let me know if you need more help.

  • Author
  • 4 replies
  • December 16, 2019
Still waiting for RMA info.... Support Case #: REMOVED Thanks for anything you can do.

  • Guardian of the Forest
  • 2054 replies
  • December 17, 2019
Zero_K
Still waiting for RMA info.... Support Case #: REMOVED Thanks for anything you can do.
Hello. Please PM me the case number instead. You can use this link.

  • Author
  • 4 replies
  • December 18, 2019
PM sent. on Tuesday, December 17th.

I have a razer blade 15 Base model(2018). I just got my unit back from the repair center they have changed the ssd and fans of the laptop. I ran some benchmarks and played witcher 3. I can hardly get 6-7 fps. I contacted support they have suggested me for a system recovery, I did that but the problem still persist.

  • Guardian of the Forest
  • 2054 replies
  • December 21, 2019
MantisDeBug
I have a razer blade 15 Base model(2018). I just got my unit back from the repair center they have changed the ssd and fans of the laptop. I ran some benchmarks and played witcher 3. I can hardly get 6-7 fps. I contacted support they have suggested me for a system recovery, I did that but the problem still persist.
Hi there! Please PM me the serial number of your Blade as well as the case number. I'll take it from there.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings