2019 Blade 15 advanced model high temps and crashes | Razer Insider
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Hi,



I have this Razer blade 15 laptop (mercury edition) (SKU: RZ09-03017EM8) for almost 3 years had a few issues with it (battery expanding, charger buzzing sounds) but never reached CS about this since they are relatively small issues. However, recently I started having extreme fps drop (10-15 fps) before the entire system crashing when launching Lost Ark for more than 5 minutes. After gathering some data using XTU and HWinfo, I realized that it was probably due to high temps on the computer.



I tried debugging the issue in different various ways. I tried cleaning the fans and the dusts collected with no avail. I also tried repasting and changing the thermal pads, and also undervolting the CPU and they did seemed to help drop the idle temperature of the CPU from 90c+ to 65c. However, when gaming, the CPU temperature would still spike to ranges of 95-105c. What's surprising is that even when the CPU is around 105c, the computer didn't crash, and after diving deeper into GPU temps, I believe the GPU is what's causing the crash after reaching upwards of 99-100c. What's also interesting is that when the PC is overheating, both top sides of the keyboard are pretty cool to the touch but the middle of the keyboard was burning, leading me to think there might be some issue with the heatsink?



Then, after crashing there would be two scenarios. The PC would either restart and get stuck on the BIOS, or the pc would actually start launching Windows and then a BSOD would happen with the message "WHEA Uncorrectable error" and get stuck on collection info at 0% (left it overnight and was still there). I will need to then forcefully shutdown the PC for both cases, leave it for a bit, and then turn it on before it launches Windows correctly again.



Here are some pics of the temps recorded on HWInfo and XTU.



Before:





After pasting, pad changes and undervolting (picture taken after running Lost ark for 5 mins and closing it before pc crash):







I am unfortunately out of warranty for a while now but some help would be appreciated.



P.S. I also changed the SSD to a larger capacity recently but I would be surprised if that is the issue.
With all the issues you're experiencing, it's best if you can send your laptop over for a repair. I can start a case for you and forward it to the RMA Team to initiate a repair request. Just PM me your case number so I can validate it on my end and help me kickstart a case.



*Thread unlocked as requested by OP.
Thanks for unlocking the thread!



Just wondering if anyone had the same issue and was able to fix it by replacing the heatsink or some other component?
i got almost the same issue you are facing, running any kind of games, luckily 5 mins, unluckily 1 min will get crash.

But the laptop runs very smooth if i am not running any kind of games. So i guess it is related to the GPU or display card problem, i am here to find a way to repair it as well, if possible.
I found some heatsink parts here on https://www.compupartsolutions.com/12568221-00 but I have no idea how good they are. Also, I'm not based in the US so it's gonna take me a month to receive it 😕 Maybe if you are in the US you could try it, at least it's cheaper than the starting OOW repair 99$ fee.
Update: I got a friend to bring me the replacement heatsink from the states and the temps are relatively stable now. Here are the temps after running Lost Ark for around 20 mins:







I never thought heatsink could ever be an issue especially after paying 3k for a gaming laptop but I guess Razers are quite special. Something is for sure: I am not gonna buy a Razer laptop in the future...



Thanks for the support mods though, you were really fast to answer and tried your best to help with the case.
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