2020 Base Blade 15 Fan Noise | Razer Insider
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I raised a complaint with Razer about the excessive fan noise on my new blade 15.

I'm referring to noise when the CPU load is only a few percent, power is only a couple of watts and CPU temperature is less than 50 degrees. Power and temp from HwINFO.

I understand when the CPU is under load the fans will be spin up, but when lightly loaded I expect quiet.

So began a journey of messages with Razer tech support including many screenshots, screen recordings and audio recordings.

They eventually conceded that the issue is the fan control in the BIOS, the fan curve needs updating.

They have no specific plans to implement this fix and simply said I should submit a feature request via synapse software.

They also show zero interest in helping me return the laptop for a refund.

The fan noise dominates the user experience.

Some searching has led to other users with the same complaint.

I don't think Razer is going to rectify it.

So for anyone with the same issue, this seems to be where the dead-end is with Razer.
techCoolGreyfun863
I raised a complaint with Razer about the excessive fan noise on my new blade 15.

I'm referring to noise when the CPU load is only a few percent, power is only a couple of watts and CPU temperature is less than 50 degrees. Power and temp from HwINFO.

I understand when the CPU is under load the fans will be spin up, but when lightly loaded I expect quiet.

So began a journey of messages with Razer tech support including many screenshots, screen recordings and audio recordings.

They eventually conceded that the issue is the fan control in the BIOS, the fan curve needs updating.

They have no specific plans to implement this fix and simply said I should submit a feature request via synapse software.

They also show zero interest in helping me return the laptop for a refund.

The fan noise dominates the user experience.

Some searching has led to other users with the same complaint.

I don't think Razer is going to rectify it.

So for anyone with the same issue, this seems to be where the dead-end is with Razer.




Sorry for the mishap. If there's an ongoing issue that the team encountered and there's no fix available, they'll coordinate with our devs. However, there's no particular date for an official fix/workaround will be sent out yet. Please send me a PM, including your email address or case number, so I can review your contact history. I'll be locking this thread to curb our conversation privately.
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