So my Razer Blade 2022 was working fine, went to dinner and came back and the screen was dark and it appeared to power off while I was gone. Figured it had just done an update or something and tried to turn it back on. Nothing would work, did all the recommended steps here on the forum and in the support pages. Opened a support ticket, redid all of the steps requested and it was determined to RMA the device. Sent the laptop in to get checked out and the response just came back that it is a dead motherboard that needs to be replaced. Total cost to diagnose and fix the laptop...~$1800.00!! For a laptop I payed $2100, direct from Razer, in July 2023. After further research both in these forums and on the internet in general, this is a known problem with the 2022 and 20223 blade 14’s.
So Razer has a motherboard that they know is faulty, that they installed in these laptops, and then when you send it back to them to repair they want to charge you 80% of the cost of the original laptop to fix their faulty device? How is this good business or customer service? I have been a very strong supporter of Razer devices for over 5 years, but if this doesn’t get made right then I will be moving on to Lenovo or some other brand. I would strongly encourage (and will encourage everyone I know) to stop doing business with Razer if this is how they treat their loyal customers.
