Razer straight up has the worst customer service ever. I refused to believe it at first upon reading various forums or subreddits but I can personally testify to the veracity of all the complaints.
My 2023 blade 16 with an rtx 4090, which I bought middle November so it’s not even 90 days old, wouldn’t turn on for hours at a time after shutdown every now and then until one day it completely wouldn’t turn on after 2 whole days. I perform all the troubleshooting guidelines and protocols yet still nothing. I send a video to razer support, blah blah blah, mail it to them to diagnose and repair and they tell me it’s the motherboard. So they after a week of saying a replacement part is on order I call to check up and they say it’s actually completely unavailable for order at the moment. So I say cool just send me a replacement and another week goes by and they say they’re still working on it just waiting for a motherboard to be available again?!? Which they said could take another week or two!! What is going on???!!!
To be honest, it’s my fault for buying a razer for productivity purposes. I rarely game but as an engineer I thought a mobile rtx 4090 with admittedly a gorgeous mini-led dual display would be great for my line of work running intensive software such as AutoCAD, Fusion360, Solidworks, RoboGuide, Alllen-Bradley RSLogix, Siemens TIA portal, MATlab, blah blah blah the list goes on… but i guess I was wrong.
I’m straight up tired of calling support and hearing them tell me everyday that my case has been put on “high priority” lmao when it’s clearly not. Email support is just as useless as they rarely reply back and when they do it’s the same old “just please be a little more patient”.
At this point I’m just numb and am considering the $4.5k I spent a loss. First and last Razer product I will ever buy again.
