2nd Kraken Headset headband broken | Razer Insider
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I purchased two Kraken headsets and both have had the head band snap in half. I discarded the first one and bought a replacement and the same thing happened with this one. I looked around the internet and this seems to be common for this product. I have not misused the headset - just normal use and stored neatly. Now it says I'm not covered under warranty. If Razer won't repair or replace the product I will likely not buy another one. Seems like a widespread defect in the materials used. My question is how is Razer standing behind their product?
jasondavid78
I purchased two Kraken headsets and both have had the head band snap in half. I discarded the first one and bought a replacement and the same thing happened with this one. I looked around the internet and this seems to be common for this product. I have not misused the headset - just normal use and stored neatly. Now it says I'm not covered under warranty. If Razer won't repair or replace the product I will likely not buy another one. Seems like a widespread defect in the materials used. My question is how is Razer standing behind their product?




Sorry to hear about what happened to your headset. Have you contacted our Support Team already? Also, when and where did you buy the device? Please send me a PM, including your headset's serial number so I can verify its details and tap our Support Team. I’ll be locking this thread now to divert our conversation privately.
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