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7.1

  • September 19, 2024
  • 1 reply
  • 10 views
DarkGreencoolfuture203

 

 

 

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Subject: Unable to Activate 7.1 Surround Sound for Used Razer Headset

 

Dear Razer Support,

 

I hope this message finds you well.

 

I recently purchased a used Razer headset, and when I attempted to activate the 7.1 Surround Sound feature, I received a message indicating that the product is already registered to another account. I understand that this might be due to the headset being previously registered by its original owner.

 

I would greatly appreciate your assistance in resolving this issue. Below are the details of my headset:

 

Model: RZ04-03240100-R3M1

 

Serial Number: HN2121D13402576

 

Proof of Purchase: [Attach any proof of purchase if available]

 

 

Could you please help me either:

 

1. Deregister the headset from the previous account, allowing me to activate it under my own account, or

 

 

2. Provide any alternative solution to enable the 7.1 Surround Sound feature for my device.

 

 

 

Thank you in advance for your support. I look forward to hearing from you and resolving this matter.

 

Best regards,

Abdelkader Khalif

kalifeabdaka@gmail.com

[Your Contact Information]

 

 

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    This topic has been closed for replies.

    1 Reply

    Razer.sushi.boi

    Hello there, @DarkGreencoolfuture203!

     

    Thanks for alerting us about this. Where specifically did you purchase your headset? Please let me know via PM and include your Razer ID so I can validate it and check its registration. Looking forward to your response!

     

    *Thread locked to curb conversation to PM.

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