Hello I purchased a Razer Kraken V3 HyperSense but when I requested the 7.1 Surround Sound Code activation code I did not receive a response and the system says that you are not eligible to receive the activation code.
Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.
This is the answer I am shown.
Please email me the reason for this response. Does my device not support this 7.1 technology or is it enabled by default?
+1Please use search before posting next time:
https://insider.razer.com/razer-support-45/before-you-post-7-1-surround-and-thx-spatial-faq-73724
It IS NOT eligible for 7.1 surround. THX is the right thing - just install Synapse.
I don't understand - my device doesn't support 7.1 surround sound or do I need to install THX to access it - I also installed the Synapse program but it didn't activate.Or should I install THX Spatial Audio?
+1Abbas24p wrote:
I installed the THX program, but it still requires an activation code.
No, no and no.
Read properly.
Install Synapse - THX is already there. No activation needed.
If you’ve installed external THX Spatial audio app - remove it.
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