7.1 Doesn't work anymore

thx spatial audio can’t even reconginze the games in my computer this is unreal

I'm sorry I couldn't understand you

Hi kaganakd.,

I undertand that the 7.1 Surround Sound suddenly stopped working. Were there any changes made to your system/ device before the issue? Did you receive and install any Windows update recently? To further isolate the problem, plase try the troubleshooting steps below:

1. Ensure that the USB dongle is securely connected to the computer. If possible, try connecting it to a USB port directly on the motherboard rather than through a hub.
2. Make sure to update your Windows audio drivers. You can do this by going to Device Manager, finding your audio devices, right-clicking, and selecting "Update driver.”

3. Since you mentioned you tried reinstalling it, ensure that you completely uninstall it first, then restart your computer before reinstalling. This can help clear any corrupted files.

4. Ensure "Speakers (7.1 Surround Sound)" is selected as the default output device in the Windows Sound settings. Follow the steps here.

5. If possible, try connecting the headset to another computer to see if the issue persists. This can help determine if the problem is with the headset or your computer.

Feel free to send me a PM if you need further assistance. All the best!
 

​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

I bought thx spatial audio, it usually detects the applications on the computer to use the audio enhancements, but now it only detects the browser, I don't even know what I have it for anymore