Ansurx
My operating system does not detect the 7.1 kraken x lite software to select it as a default device, previously it worked and appeared but today it stopped appearing as an option

Please somme help me idk if i need reinstall all again i doit 3 times instaling and nothing

Hey there! Thanks for posting your headset's concern here. Are you using this headset model or the USB type? Also, are you referring to the 7.1 Surround Sound software? Please perform the steps below and see if it helps:



Disable VPN:



1. On the start screen, type Control Panel.

2. Press Enter.

3. Select Network and Internet.

4. Select, Setup a new connection or network

5. Select Next.

6. On the left side of the Network and Sharing Center, select Change Adapter Settings.

7. Right-click your network connection.

8. Select Properties.

9. Scroll to Internet Protocol version 6.

10. Un-check the Internet Protocol Version 6 (TCP/iPv6) box.

11. Select OK to save your changes for the selected network adapter.



Should the issue persists, please check your anti-virus or firewalls if it's blocking any Razer-related software. I'll wait for your follow-up.

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no, the problem is not a VPN, what happened is that I gave it to solve audio problems and the operating system removed the 7.1 option and I installed the program 5 times and it does not appear again to select it as default, and and if i am using the non-USB model the problem is that I install the 7.1 program and it does not appear anywhere

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I see. Thanks for pointing that out. Please send me a PM together with a photo of your device's serial number and your computer's Razer Synapse logs. Save the files via Google Drive or to another online drive account, then include its link in your PM. Let's continue from there. I'll be locking this thread now.

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