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7.1 sourround sound

T-BENDY

I have a razer kraken tournament edition headphones, I would like to activate the 7.1 sound on my new machine, which I entered on my old machine based on a code, I still have the code, but on my new machine it won't let me into the user interface, does anyone have a solution??? if there is an answer to my problem, please let me know by email, because I don't want to buy new headphones

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3 Replies

T-BENDY
  • T-BENDY
  • Author
  • Insider Mini
  • 2 replies
  • February 7, 2025

if I want to request a new code online, I can't because my serial number is not on the inner part of the headphone ear cushion

T-BENDY
1 person likes this
  • T-BENDY
    T-BENDY
T-BENDY
  • T-BENDY
  • Author
  • Insider Mini
  • 2 replies
  • February 7, 2025

my code says it doesn't seem valid

T-BENDY
1 person likes this
  • T-BENDY
    T-BENDY
Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3041 replies
  • February 8, 2025

Hi T-BENDY,

Please note that the activation code can be used only once and is tied to your Razer ID. This allows you to install the 7.1 Surround Sound software on any system while retaining your license. If you need further assistance, please send me a PM with your headset's serial number and the email address associated with your account so I can verify if there is a code allocated to it. All the best!

 

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