I recently purchased a Black Shark V2 x headset, but when I tried to add it to my products, it said this code has already been used on another device. What should I do?
7.1 surround not work -
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- Razer Support
I recently purchased a Black Shark V2 x headset, but when I tried to add it to my products, it said this code has already been used on another device. What should I do?
Hi Amshwolf212,
Sorry to hear about that. May I ask where you purchased the headset? Have you already tried reaching out to seller for a replacement or refund? If the device is already registered under another account, we’re unable to remove the previous registration or issue a new activation code for that unit. Please note that products bought from non-authorized sellers may sometimes be used, re-boxed, counterfeit, defective, or gray market units. Feel free to PM me if you need further assistance. Take care for now!
*Thread locked to curb the conversation to PMs.
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