Same! I tried all these and it still didn't work!

1. reinstall

2. restart computer

3. different login



When I look at the debug file from 7.1 surround sound file, it says

[0630/200613.661:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)

whenever login failed.



Support team, pls help us!

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Yuehan006xx
Why am I stuck with this page? It doesn't show me the box to enter my code. Can someone tell me how to fix this please?

I came in to find an answer for my today purchase since i encountered same issue as you. It is sucks.



Edit:

Below 2 Razer services did not start:



RAzer Synape Service

RzActionSvc



https://mysupport.razer.com/app/answers/detail/a_id/1917/kw/cannot login/session/L3RpbWUvMTYyNTA1NDg1OC9nZW4vMTYyNTA1NDg1OC9zaWQvZlV4TWNjQ3IwSXhPd0wlN0VSclFiZjJUU29JZ1p3UktsVGlna1NnVnlnNSU3RXVvalpXSzZOSjA4aVUxdjJyREd3NFRkdk4yUVN1ZFNlMzY3WE1xVE1lRWtpdFVNTFAwaFRSdk11UDFzMkR2SjRTJTdFcUNVbnNSMVRqNmJBJTIxJTIx



Go through this thread as well, not helping.

https://mysupport.razer.com/app/answers/detail/a_id/1620/kw/cannot%20login/session/L3RpbWUvMTYyNTA1NDg1OC9nZW4vMTYyNTA1NDg1OC9zaWQvZlV4TWNjQ3IwSXhPd0wlN0VSclFiZjJUU29JZ1p3UktsVGlna1NnVnlnNSU3RXVvalpXSzZOSjA4aVUxdjJyREd3NFRkdk4yUVN1ZFNlMzY3WE1xVE1lRWtpdFVNTFAwaFRSdk11UDFzMkR2SjRTJTdFcUNVbnNSMVRqNmJBJTIxJTIx

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Are you guys connected to a home network and using a personal computer? Make sure that your anti-virus or firewall is not blocking any Razer-related files or apps. Also, ensure run all available Windows updates and install the latest Windows .NET Framework. Should the issue persists, send me a screenshot of your MSINFO32 via PM.



Please note that you will want to perform a clean installation if this is happening after reinstalling the app. Make sure that you remove all the files, including the ones in the Registry.

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