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Question

7.1 Surround Sound

  • February 17, 2026
  • 2 replies
  • 22 views

imuslim

I bought the headphones new, but when I try to enter the serial number, it says it's already in use. Is there a way to help?
The type of headphones I have is : black shark v2 x 3.5mm

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2 Replies

imuslim
  • Author
  • Insider Mini
  • February 17, 2026

 


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • February 17, 2026

Hi imuslim,

Let me check your device. Please PM me your headset’s serial number and attach a clear copy of the store invoice and upload it to Google Drive, then set it to "Public" or “Anyone Who Has The Link” so I can access the file. I need this information to check the product information. All the best!

*Thread is locked to keep the conversation to PMs.