7.1 Surround Sound Activation Code Online Service problem | Razer Insider
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7.1 Surround Sound Activation Code Online Service problem

There was no scratch card with an activation code in the box with Razer BlackShark V2X, so I used the "Online service with a surround sound activation code 7.1". Next, I need to register a product with a serial number, etc. But since I have already registered the headphones, a warning appears: "The item is already registered for the user." At the first registration, no activation code was sent to the email. I have photos with the serial number on the box and on the headphones and a receipt. What should I do?

12 Replies

Cordovantechnoportal371

Same.

Razer.Zionzedd
Userlevel 7

Hi Guys!

 

Please PM me the serial number of your headset so I can check its registration and check our options. Thank you!

interactiveLavaJASPER412

Hi Guys!

 

Please PM me the serial number of your headset so I can check its registration and check our options. Thank you!

Hello! I have the same problem. There wasn’t any scratch card included in my box. Could I send you my serial number?

Hikari_11

Hi Guys!

 

Please PM me the serial number of your headset so I can check its registration and check our options. Thank you!

Hello I have this same problem, i wasn’t in the box any scrach card, so i sent you my serial nomber to?

 

K 
Hi, I bought some Kraken x lite headphones, I had a scratch card to get the surround sound code, however it doesn't work, could you please give me another code. Thank you.😁
FiszPL
Rank
Userlevel 7
Badge +1 
Hi, I bought some Kraken x lite headphones, I had a scratch card to get the surround sound code, however it doesn't work, could you please give me another code. Thank you.😁

You can try to request a new code here: https://mysupport.razer.com/app/answers/detail/a_id/6052/kw/activation%20code/

Razer.Zionzedd
Userlevel 7

Hi guys!

 

If you’re still unable to receive the activation code after going here:https://mysupport.razer.com/app/answers/detail/a_id/6052/kw/activation%20code/ or registering your headset, please PM me the serial number so I can check its registration status and our options in addressing the problem. Thank you!

M

Hi. Today I bought the Blackshark V2 + usb sound card. I made an account and registered my products but i did not receive any activation code for the 7.1 surrounding sound. I checked the mail but nothing and i tried ti request a new activation code but it just says my product isn’t eligible

FiszPL
Rank
Userlevel 7
Badge +1

Hi. Today I bought the Blackshark V2 + usb sound card. I made an account and registered my products but i did not receive any activation code for the 7.1 surrounding sound. I checked the mail but nothing and i tried ti request a new activation code but it just says my product isn’t eligible

Because it uses THX Spatial Audio which is available through Synapse 3 software (doesn’t require any activation).

J

So you cant use 7.1 on the blackshark V2 + USb Sound Card?

 

FiszPL
Rank
Userlevel 7
Badge +1

So you cant use 7.1 on the blackshark V2 + USb Sound Card?

 

What’s the purpose if you have free THX Spatial Audio available?

rushfutureDarkYellow662

So you cant use 7.1 on the blackshark V2 + USb Sound Card?

 

What’s the purpose if you have free THX Spatial Audio available?

It offers a 15-day trial period. What happens after that?
 


 

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