7.1 Surround Sound Code damaged | Razer Insider

7.1 Surround Sound Code damaged

  • 24 February 2021
  • 1 reply
  • 2 views
J
Hello Razer Fam.
I just bought a Kraken X today and accidentally scratched the 7.1 Surround sound code too hard.
I can't make out the middle section of it. Since I'm from Singapore, there's not live chat service here and I have to rely on the customer support email.

Any idea if it's possible to even get a replacement code or GG 7.1?
Was looking forward to it so badly. 😞
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1 Reply

Sye_The-Vie
Rank
Userlevel 7
Hello new insider

Last time I heard, RAZER support cannot help if the activation code is missing or scratched off. You need the followings

  • Serial number
  • Product number
  • Activation code

If what you have advised is true, that this is a new product; see if the retail store can give you a replacement under the warranty.

if you want to contact a RAZER support via personal message, contact the following RAZER support personnel

@Razer.Caziel
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
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