7.1 Surround Sound Code damaged | Razer Insider

7.1 Surround Sound Code damaged

  • 24 February 2021
  • 1 reply

Hello Razer Fam.
I just bought a Kraken X today and accidentally scratched the 7.1 Surround sound code too hard.
I can't make out the middle section of it. Since I'm from Singapore, there's not live chat service here and I have to rely on the customer support email.

Any idea if it's possible to even get a replacement code or GG 7.1?
Was looking forward to it so badly. 😞

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1 Reply

Userlevel 7
Hello new insider

Last time I heard, RAZER support cannot help if the activation code is missing or scratched off. You need the followings

  • Serial number
  • Product number
  • Activation code

If what you have advised is true, that this is a new product; see if the retail store can give you a replacement under the warranty.

if you want to contact a RAZER support via personal message, contact the following RAZER support personnel