7.1 Surround Sound Code damaged | Razer Insider
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Hello Razer Fam.

I just bought a Kraken X today and accidentally scratched the 7.1 Surround sound code too hard.

I can't make out the middle section of it. Since I'm from Singapore, there's not live chat service here and I have to rely on the customer support email.



Any idea if it's possible to even get a replacement code or GG 7.1?

Was looking forward to it so badly. 😞
Hello new insider



Last time I heard, RAZER support cannot help if the activation code is missing or scratched off. You need the followings



  • Serial number

  • Product number

  • Activation code



If what you have advised is true, that this is a new product; see if the retail store can give you a replacement under the warranty.



if you want to contact a RAZER support via personal message, contact the following RAZER support personnel



@Razer.Caziel
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