7.1 surround sound Invalid activation code | Razer Insider
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7.1 surround sound Invalid activation code

Daud94

@Razer.Caziel 

I saw another topic that could help me with this issue. I bought a Razer Kraken 7.1 headset a few years ago, I tried to register the code I have for the headset in the new surround application, but the message of invalid code appears, could you help me with this issue?

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Best answer by CITRINEViridiancool135 15 May 2023, 15:21

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12 Replies

Daud94

@Razer.Zionzedd can u help me? I have the code if u need to verify.

Daud94

great support...

CITRINEViridiancool135

You need to download 7.1 Surround app: https://mysupport.razer.com/app/answers/detail/a_id/614 not THX Spatial (this is a different surround app).

Daud94

You need to download 7.1 Surround app: https://mysupport.razer.com/app/answers/detail/a_id/614 not THX Spatial (this is a different surround app).

I downloaded the application you mentioned, but when I type the activation code that came with the product, the following message appears "Invalid license code"

CITRINEViridiancool135

You need to download 7.1 Surround app: https://mysupport.razer.com/app/answers/detail/a_id/614 not THX Spatial (this is a different surround app).

I downloaded the application you mentioned, but when I type the activation code that came with the product, the following message appears "Invalid license code"

Have you registered the product to your razer account yet?

Daud94

It is not possible because the message of invalid code appears.

 

PurpleNavyclassicRUBY391

I have the same problem, has anybody found a solution to this?
I have downloaded the correct app and got sent an email of the activation code but it still says it’s invalid…
Please help.

nek0re

@Daud94 Hi! I don’t know if u already did this but first you have to register the product in the ‘Synapse’ app and then you will receive your activation code for ‘Surround Sound 7.1’ app.

I am trying to activate surround sound on my kraken kitty but the code does not fit idk

 

 

DeenRec

I have the same problem help please ?

FiszPL
Rank
Userlevel 7
Badge +1

I have the same problem help please ?

Wrong app. It’s thx spatial and you’re trying to activate 7.1 surround? Uninstall this and download: https://www.razer.com/71-surround-sound

X

why can we not not activate THX spatial? i need it for the equalizer.

FiszPL
Rank
Userlevel 7
Badge +1

why can we not not activate THX spatial? i need it for the equalizer.

What headset do you have? If headset is THX Spatial enabled, then you use it from Synapse software, not external THX App (no activation is required there).

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