7.1 surround sound no authentication found | Razer Insider
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Question

7.1 surround sound no authentication found

  • March 18, 2025
  • 1 reply
  • 36 views
P

I have installed the 7.1 surround sound app after successfully registering my Razer Blackshark V2 X and even received the activation code for the app. However, upon loging in with my account, an error message saying “no authentication found” shows up.

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    1 Reply

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • March 19, 2025

    Hey ​@papaqtttso,

    Can you check that you have downloaded the correct 7.1 Surround Sound software from this link? If yes, please send me a PM with the email address associated with your Razer ID to verify it in our system and see what I can do to help.

     

     

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