7.1 surround sound no authentication found

Question

About a year ago, I got some Razor headphones. i got 7.1 surround sound and everything was fine until now. It has logged me out and when i try to log back in, it says “No authentication found”. Can someone please help me?

Razer.ScarletRouge · Answer

Hey fastMaroonpark761,I understand you're having issues with your 7.1 code. No worries, let me help you! Could you please send me a screenshot or picture of the error message that says it's invalid? Also, could you please send me the serial number of your device so I can check it here on my end?I look forward to your response! Thank you!*Thread locked to curb conversation to PM.

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