I can't get the 7.1 surround option in the 7.1 surround app. When I activate "Enabled surround sound," the sound cuts out intermittently. My headphones are Razer Blackshark V2X. Has anyone else experienced this? Or does anyone know a solution? I can't use the 7.1 feature on my headphones. I've been getting this error for the last 2-3 months.
Question
7.1 Surround sound not working
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- Razer Support
I’m here to help. I understand you're experiencing an issue with the 7.1 surround sound feature cutting out on your Razer BlackShark V2 X. To isolate the problem, please try connecting your headphones to a different USB port. Sometimes the port itself can cause connectivity issues, leading to sound cutouts. If possible, test your headset on another computer to see if the issue persists. This can help determine if the issue is with the headphones or the current device. You can also perform the troubleshooting Here. If none of these solutions work, send me a PM with your device serial number so I can verify its model and provide other workarounds. All the best!
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