I bought a razer blackshark v2 x. The 7.1 Surround sound software does not open its not even in the task bar after installation i have been at the for a few hours still does not open. i have not got a proper reply nor can i get any support even after trying it just keeps going to other pages and ask if this is helpful when i have followed the same procedures as mentioned in the tutorial/support page. i am done and i dont think i will buy another razer product in my life and this will sit on my desk as a reminder as i cant even return it.
Question
7.1 surround sound will not launch
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why is there no reply? does razer not care about their customers? i have the same issue and im about to give up. please refund my money!
- Razer Support
Hey there,
I understand that you are unable to get the 7.1 Surround Sound software to open after installation. Could you please let me know if you have tried reinstalling the app and testing it using a different browser to see if the issue persists? Additionally, please let me know via PM if you encounter any error messages during the installation or launch process.
You can upload the photo/video if there’s any error message using the link below and then send me a private message with the link once it’s uploaded. Thank you!
*Thread locked to curb conversation to PM.
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