About Razer Kraken Kitty Edition Firmware

hi, my Kraken kitty edition is not working, I need to plug and unplug the USB countless times to make it recognized by the Synapse 3, however, Although there will be successful display in dozens of times, I can't do any debugging, such as turning off the lights and changing the configuration, because when I operate, the software will freeze, and after restarting the software, my earphones will not connect Synapse again.