about the battery report,don't know why battery won't charge | Razer Insider
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about the battery report,don't know why battery won't charge

  • August 26, 2025
  • 1 reply
  • 23 views
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about the battery report, don't know why battery won't charge

I bought a new battery online, it’s weird won’t charge normal，

Put it whole night only increase 4%

 

Battery report

COMPUTER NAME LAPTOP-EUTFCGNL
SYSTEM PRODUCT NAME Razer Blade Stealth 13 (Early 2020) - RZ09-0310
BIOS 1.02 05/26/2020
OS BUILD 19041.1.amd64fre.vb_release.191206-1406
PLATFORM ROLE Mobile
CONNECTED STANDBY Not supported
REPORT TIME 2025-08-2609:56:17

Installed batteries

Information about each currently installed battery

  BATTERY 1
NAME Blade
MANUFACTURER Razer
SERIAL NUMBER RC3002817AE00040
CHEMISTRY Li-I
DESIGN CAPACITY 53,592 mWh
FULL CHARGE CAPACITY 53,592 mWh
CYCLE COUNT -

Recent usage

Power states over the last 3 days

START TIME STATE SOURCE CAPACITY REMAINING
2025-08-2518:33:39 Active AC - -
18:33:39 Suspended   - -
18:38:17 Battery changed AC 47 % 25,271 mWh
18:38:17 Active AC 47 % 25,271 mWh
18:43:37 Active Battery 47 % 25,191 mWh
18:43:43 Active AC 47 % 25,133 mWh
18:47:59 Active Battery 47 % 25,167 mWh
18:49:15 Active AC 46 % 24,867 mWh
18:56:11 Suspended   47 % 25,064 mWh
19:02:17 Active AC 47 % 25,121 mWh
19:13:42 Active Battery 47 % 25,248 mWh
19:13:47 Suspended   47 % 25,214 mWh
19:20:47 Active AC 47 % 25,133 mWh
2025-08-2608:54:13 Suspended   51 % 27,316 mWh
08:54:48 Active AC 51 % 27,316 mWh
09:32:18 Active Battery 52 % 27,628 mWh
09:33:01 Active AC 51 % 27,431 mWh
09:36:59 Suspended   51 % 27,454 mWh
09:41:42 Active AC 51 % 27,466 mWh
09:56:16 Report generated AC 51 % 27,466 mWh
This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hi there, ​@chihs!

Thank you for sharing your concern here. I just want to inform you that we do not supply batteries outside of Razer, so the battery you got is likely a counterfeit that does not match the standard quality and compatibility for Razer Blades.

If you want to obtain an original and authentic battery replacement for your device, you can purchase one from one of our authorized resellers, either online or at a physical store near you. You can also use our store locator to find an authorized reseller.

If you have any further questions, please send me a private message so I can assist you. Thank you.

 

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