accidentally scratched off some codes on my razor gold gift card need help | Razer Insider
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accidentally scratched off some codes on my razor gold gift card need help

  • September 20, 2024
  • 1 reply
  • 344 views
headCoffeevalley816

Hello,

I recently purchased a Razer Gold gift card, but unfortunately, while trying to scratch off the coating to reveal the code, I accidentally scratched too hard and some of the characters became unreadable.

Here are the details:

  • Purchase Date:
  • Gift Card Value:
  • Partially Visible Code: (Removed for security purposes)

I have the receipt and the packaging as proof of purchase. Could you please assist me in retrieving the full code or provide a replacement card?

Thank you for your prompt assistance.

Best regards,

[EVA RAITHEL]

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3246 replies
  • September 20, 2024

Hi headCoffeevalley816,

Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.

You can PM me the case number here so I can help you coordinate with the team. All the best!

*Thread locked to curb the conversation to PMs.

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