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Question

Account Help

  • March 14, 2026
  • 1 reply
  • 25 views
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Why was my account banned? I just tried to top up HKD 100, but I couldn’t complete the payment. I tried every way to set up TFA (two-factor authentication), but it didn’t work. When I attempted to make the payment, my account got banned. I need urgent help.

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • March 14, 2026

    Hi Narcoseply,
     

    ​​​​​​I understand you’re having issue accessing your Razer account. Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information so they can verify your account:

    1. Registered email:
    2. Razer ID:
    3. First Name:
    4. Last Name:
    5. Mobile phone number:
    6. Country:

    You can PM me with your Ticket number so I can help you notify the team. Thanks!

    *Thread locked to curb the conversation to PMs.

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