Why was my account banned? I just tried to top up HKD 100, but I couldn’t complete the payment. I tried every way to set up TFA (two-factor authentication), but it didn’t work. When I attempted to make the payment, my account got banned. I need urgent help.
Question
Account Help
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- Razer Support
Hi Narcoseply,
I understand you’re having issue accessing your Razer account. Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information so they can verify your account:
1. Registered email:
2. Razer ID:
3. First Name:
4. Last Name:
5. Mobile phone number:
6. Country:
You can PM me with your Ticket number so I can help you notify the team. Thanks!
*Thread locked to curb the conversation to PMs.
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