account recovery and remove backup codes and add new number and email - i lost old email and number when i switched phones please help | Razer Insider
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account recovery and remove backup codes and add new number and email - i lost old email and number when i switched phones please help

  • July 5, 2024
  • 2 replies
  • 46 views

lost my old email and number and backup codes when i switched phones and now they are gone and i recently reloaded some gold to buy something's but couldn't because they kept asking for secondary verification and back up codes I have the email left still which i luckily use for both phones which is the only thing remaining tbh, please help me add my phone number I can't as of now since they keep asking for backup codes or biometric to unlock. my emails (removed for security) 

same thing linked to this account 

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2 Replies

Razer.Aero
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  • Razer Support
  • July 5, 2024

Hi venomoir,

I replied to your message. Please check your inbox and let continue from there. All the best!

*Thread locked to curb the conversation to PMs.


  • Author
  • Insider Mini
  • July 7, 2024

tried adding my phone number to use for 2 fac after i added backup codes and my email as well but didn't receive a code for the number which i ended up doing 6-7 times and got locked out, now i can't use my fuckíng money i topped out 2 days ago. great

js remove that shít

my emails: 

back up: