Account Recovery Request – Unable to Receive OTP Due to Lost Phone Number | Razer Insider
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Account Recovery Request – Unable to Receive OTP Due to Lost Phone Number

  • September 5, 2026
  • 1 reply
  • 13 views
bookradioVermilion552

Hi, I'd like to request help recovering my Razer Gold account 

I lost access to my phone and the SIM connected to it, which means I no longer have access to my phone number, authenticator app, and backup codes. The authenticator is also sending the OTP to my lost phone number, so I have no way to receive it either. My primary Gmail is the only verification method I still have access to.

What I need help with:

  • Remove the old phone number from my account
  • Replace it with my new number so I can regain full access

I'm willing to go through any verification steps using my Gmail to confirm my identity. I'm hoping this can be processed as soon as possible.

Thank you.

Additionally they closed my tickets without resolving it.

This topic has been closed for replies.

1 Reply

Razer.sushi.boi
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Hello there, ​@bookradioVermilion552!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

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