My Razer Basilisk V3 developed an issue and I filed a warranty claim through Razer Global Support. They directed me to Acroma (their India service partner), and it’s been nothing but frustration.
On 12th Sept 2025, I sent my mouse to Acroma’s head office using Delhivery Direct (bike courier). With this service there’s no AWB slip — instead you get a CRN number + in-app delivery confirmation (date, time, rider details, etc.). I have this proof and shared it multiple times.
What happened next:
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Waited 3–5 days → no update.
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Emailed them → auto-template: “Product yet not received…”
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Tried WhatsApp → after bot replies, a rep finally admitted:
“We have received your product in head office but physically not received to our team. When we receive then will update you on mail.” -
Few days later, their email changed to:
“Case updated as product received as per your details. However, not physically received at our end. Kindly share POD.”
🤦 The issues:
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I already sent Delhivery’s official delivery confirmation (CRN + rider info + completed delivery screenshot).
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They themselves confirmed on WhatsApp that they had it.
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With Delhivery Direct there’s no AWB — the CRN + app confirmation is the official POD.
Yet they kept looping the same “send POD” line, ignoring the evidence I’d given. And now, after 15 days of stalling, my warranty has officially expired today.
At this point my only options seem to be:
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Escalate to Razer HQ with all my screenshots (emails, WhatsApp chats, Delhivery confirmation).
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File a complaint with NCH / consumer court, since Acroma effectively stalled me until the warranty ran out.
So my questions:
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Has anyone else had Acroma run them in circles like this?
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Did Razer HQ step in and help even after the warranty date passed?
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Any advice on how to make them honor the claim now?
Would really appreciate any shared experiences — it’s incredibly frustrating to lose both my warranty and possibly my mouse.
