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Question

after purchases did not receive product

  • January 6, 2026
  • 1 reply
  • 18 views
K

I would like to report an issue regarding my Razer Gold recharge.

The payment status shows successful, and the amount has been deducted, however I did not receive the purchased Razer Gold / product.

This is unacceptable as the transaction was completed on the payment side but not fulfilled on Razer’s end. I kindly request an immediate investigation and resolution, either by crediting the missing Razer Gold or providing a refund as soon as possible.

Please advise on the next steps and expected resolution time.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hi there, ​@KTG621 

 

Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

 

*Thread locked to curb the conversation to PM.

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