After Synapse 3 update all my Razer devices have disappeared | Razer Insider
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After Synapse 3 update all my Razer devices have disappeared

  • April 17, 2020
  • 2 replies
  • 45 views

mozreactor
I've uninstalled Synapse and deleted the Razer folders, uninstalled from Device Manager and then reinstalled Synapse, but my devices refuse to be recognised. Windows 7 is assigning them standard windows drivers. I'm not one to usually request help but I'm out of ideas. (Example of installing just Firefly)
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2 Replies

Same problem with tartarus v2 in windows 7

mozreactor
  • Author
  • Insider Mini
  • June 21, 2020
My problem turned out to be self-inflicted. I had software called "MirrorFolder" keeping a real-time mirror of my C: drive to a different hdd. My installation issue was due to some weird interaction between the mirror and real system disk which was remedied by dismounting the mirror drive from my pc. @PERIDOTCyanAzurehit497 - You might try the following: DISCLAIMER: I am not responsible for any damage caused - do your own research! 1. Uninstall Razer Synapse 2. Delete C:\\Users\\insertyourusername\\AppData\\Local\\Razer\\Synapse3 folder 3. Unplug Razer devices 4. Run Device Cleanup Tool from https://www.uwe-sieber.de/misc_tools_e.html and remove all HIDClass device instances 5. Reboot to "settle" the changes 6. Re-install Synapse 7. Plug in devices