I had posted a topic on May 31, 2022 that outlines the problems I have been having with Razer Support. Long story short: I created a ticket on March 18, 2022 because my right mouse button doesn't work reliably. Since then, I have yet to get to a solution for RMA or whatever even though it is well within warranty.



I got response from this topic asking to DM a member here the case number. At which point that topic was closed and unable to have other posts added.



I sent my ticket number and have yet to hear anything back...AGAIN!



Here is the link to the previous topic I posted if you want more details.



/razer-basilisk-x-hyperspeed-rma-stalled-for-three-months.85889/#post-812412



Since then I have tweeted to see if any response would come there. you can find that by searching #MyRazerRMAQuest.



I got a message that indicated that "Our warranty policy doesn't cover the replacement that you're requesting since your product is already beyond our replacement guidelines."



I am not sure what is beyond the warranty guidelines as I have all the required documentation and it's well within the warranty time. I asked what was beyond the replacement guidelines and have yet to hear any other explanation.



I am sooooo frustrated with this.