All devices (kiyo pro, seiren v3 chroma, basilisk v3, blackwidow v4 pro, firefly v2 pro) losing connection | Razer Insider
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All devices (kiyo pro, seiren v3 chroma, basilisk v3, blackwidow v4 pro, firefly v2 pro) losing connection


Hi! Recently, or more precisely since the release of Synapse 4, problems with devices have begun. I updated to the latest version of the software, after which, at a random moment, while in the game, all devices fall off - the backlight turns off, the buttons do not press, the devices are initialized. Then everything works again for a while, but the problem returns again.

I rolled back to synapse 3, having previously deleted everything completely. But the problem remained. I changed the USB connector. I connected all the devices to different connectors. Everything remains in its place. I manually updated the firmware of the devices for each of them. But the problem remains. If I turn off ALL programs from the device (Synapse, Central), everything functions normally. Tell me, what else can I do?

3 Replies

  • Author
  • Insider Mini
  • August 13, 2025

I think, i solved the problem. just remove all macros from the extra keys on the keyboard. or macros in general. it seems to have fixed everything

 

no, nothing fixed. delete synapse - all will be fine


  • Author
  • Insider Mini
  • August 13, 2025
It seems that I really solved the problem. After I removed the "stars breath" effect, everything has been working stably for 4 hours. This is an achievement. This effect was the third in the keyboard effects. I don't know if the effect itself is to blame or if there were 3 effects. As a result, I left two effects on the devices. If anything changes, I will write here

  • Author
  • Insider Mini
  • August 15, 2025
the problem came back after a day and a half. I have no more ideas what else I can fix. There was some update in Chrome Studio this morning, everything broke again...