All devices (kiyo pro, seiren v3 chroma, basilisk v3, blackwidow v4 pro, firefly v2 pro) losing connection | Razer Insider
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All devices (kiyo pro, seiren v3 chroma, basilisk v3, blackwidow v4 pro, firefly v2 pro) losing connection

  • August 11, 2025
  • 3 replies
  • 79 views

Hi! Recently, or more precisely since the release of Synapse 4, problems with devices have begun. I updated to the latest version of the software, after which, at a random moment, while in the game, all devices fall off - the backlight turns off, the buttons do not press, the devices are initialized. Then everything works again for a while, but the problem returns again.

I rolled back to synapse 3, having previously deleted everything completely. But the problem remained. I changed the USB connector. I connected all the devices to different connectors. Everything remains in its place. I manually updated the firmware of the devices for each of them. But the problem remains. If I turn off ALL programs from the device (Synapse, Central), everything functions normally. Tell me, what else can I do?

3 Replies

  • Author
  • Insider Mini
  • August 13, 2025

I think, i solved the problem. just remove all macros from the extra keys on the keyboard. or macros in general. it seems to have fixed everything

 

no, nothing fixed. delete synapse - all will be fine


  • Author
  • Insider Mini
  • August 13, 2025
It seems that I really solved the problem. After I removed the "stars breath" effect, everything has been working stably for 4 hours. This is an achievement. This effect was the third in the keyboard effects. I don't know if the effect itself is to blame or if there were 3 effects. As a result, I left two effects on the devices. If anything changes, I will write here

  • Author
  • Insider Mini
  • August 15, 2025
the problem came back after a day and a half. I have no more ideas what else I can fix. There was some update in Chrome Studio this morning, everything broke again...