I purchased two Razer Hanbo AIOs, a 360 and a 240 and both are missing the AM5 bracket accessories. I tried to enter the serial number on the support page and pressing the submit button does nothing, it’s broken. No support email is provided either. Why is it so hard to contact Product support to request this part?
I am in the middle of 2 PC builds and now am stuck because both AIOs are missing this AM5 bracket and screws. You would think in 2026 Razer would supply AM5 parts in the box.
+1
I purchased two Razer Hanbo AIOs, a 360 and a 240 and both are missing the AM5 bracket accessories. I tried to enter the serial number on the support page and pressing the submit button does nothing, it’s broken. No support email is provided either. Why is it so hard to contact Product support to request this part?
I am in the middle of 2 PC builds and now am stuck because both AIOs are missing this AM5 bracket and screws. You would think in 2026 Razer would supply AM5 parts in the box.
I’ve responded to your PM. Kindly fill out the following so I can initiate a Ticket on your behalf:
Full Name:
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Product Name: Razer Hanbo Chroma
Product Code/Number:
Product serial number:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Thank you!
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