Any way to get a new white viper ultimate dongle? | Razer Insider
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Question

Any way to get a new white viper ultimate dongle?

  • June 5, 2025
  • 1 reply
  • 9 views

Hello,

Recently my razer viper ultimate has been disconnecting and re-connecting every few seconds. Tried the following:

 

-Removed device from my PC and reinstalled

-Checked to see if there were any firmware updates  (there weren’t any new ones)

-Tried multiple different USB slots on my PC and even tried different devices and still causing the same issue

 

When I plug the cable from the dock directly into my mouse and PC, it works just fine with no issues, so there is something wrong the dongle itself.

 

My product is old and out of warranty so I’m sure I would have to buy a new one, problem is it only comes in black while my mouse, dock, and dongle are all white. Is there a way to get a new white viper ultimate dongle? I would like to keep all of the items the same colour.

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1 Reply

Razer.Speedcr0ss
neeeco wrote:

Hello,

Recently my razer viper ultimate has been disconnecting and re-connecting every few seconds. Tried the following:

 

-Removed device from my PC and reinstalled

-Checked to see if there were any firmware updates  (there weren’t any new ones)

-Tried multiple different USB slots on my PC and even tried different devices and still causing the same issue

 

When I plug the cable from the dock directly into my mouse and PC, it works just fine with no issues, so there is something wrong the dongle itself.

 

My product is old and out of warranty so I’m sure I would have to buy a new one, problem is it only comes in black while my mouse, dock, and dongle are all white. Is there a way to get a new white viper ultimate dongle? I would like to keep all of the items the same colour.

You can try checking our online shops from Amazon, Newegg, or Microsoft. You can also check our resellers near you through our Store Finder site. Please note that Razer does not have an updated inventory of the items our reseller partners have in hand.

 

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