I purchased a new BlackShark V2 Pro in December which I use for work primarily as the quality and comfort in gaming headsets are generally better than ear-buds or office over-ears. I went to put them last week and the plastic connector that connects the headband to the ear-piece snapped leaving multiple sharp pieces of plastic and debris. One piece fell into the ear-piece and when I went to take the headset off it caught my head and sliced me up pretty good.
I say all this to give a full picture, I reach out to Razer and calmly explain the situation and ask for some immediacy in resolution because I need to use this for work. I advised them I don’t care about the injury because mistakes happen and I didn’t think it necessary to have a hospital visit as they requested for something this small (in hindsight I should have then maybe this post wouldn’t have happened and I could file for damages).
I don’t keep a spare sitting around that I can just plug+play (Work PC is heavily monitored and flags equipment changes and it’s a whole process) it’s a $200 headset, it’s lasted 4 months, and the quality of workmanship just isn’t there in this headset. I get passed around and told to wait 3 days and there would be a resolution. We’re going on day 5, I’ve reached out and not received a single response. I’ve been polite but this headset continues to fall apart, in this economy I can’t just up and go spend more money. If they pay the Razer employees enough to do every 4 months, than maybe I need to change my career up.
I’d love to hear anyone else's stories as I intend on collecting this data to help others make informed purchasing decisions. This may just be a one off situation, and if it is I’ll admit I was wrong. If others have this experience or anything remotely similar, please please don’t hesitate to share.
