Anyone managed to fix BlackShark V2 Sidetone volume? | Razer Insider

Anyone managed to fix BlackShark V2 Sidetone volume?

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AMBERsoloCyberGrape956
Hi guys. Hope I will find someone still active on this theme. I have bought BlackShark v2 Pro and when I play Warzone or listen to music I have some strange sound feeling. Like my gun shoots, footsteps and all important sounds while gaming sounds suppressed or distant while bass and environmental sounds are so f... loud. While my Razer Tiamat works perfectly. Anyone experienced something like that?


I have not experienced this 😞 My headset works fine, only the sidetone is really low

Also the "support" team does absolutely nothing to help. I have tried every possible step to solve the issue with no luck. They say that the 4 pairs I have got are not working properly and are faulty (can u believe that ? )
V
The support team is helping me via PM, but it's slow going. Looks like mine is a hardware issue, but it sounds like everyone is having the hardware issue?
B
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V
Userlevel 1
If the microphone is working in your voice apps (Discord/Skype/SfB/MS Teams in my case) or recording software (Audacity & OBS) and "Mic Preview" is fine and the loopback from Windows works (even though it is horrible idea), how the hell this can be HARDWARE problem with the headset? In my opinion, this is some firmware & software problem that they have to solve, as obviously the headset runs fine except in the sidetone situation.


Or at least I hope it is SW/FW problem, as this does not require sending back the headset and ordeal to do that with the supplier.
V
Probably bypassing software because of the lag it can introduce... ie when you choose to listen to the mic in Windows' control panel, you get a delay. That seems to me to be the only reasonable explanation. My wife has the same headset and her sidetone is much better than mine is.
Y
I've been using my Blackshark V2 Pro's for almost 2 months now, same issue. It's frustrating because the low side tone volume is literally my only complaint. Everything else about this headset is fantastic. I hope Razer can actually address the issue.
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xFinalLight
I have to crank up my headset volume to max and my game volumes to like 15~20% before I can hear myself.
Everything in synapse is maxed out, and mic boost also enabled.

I sound loud when i click the mic test, but the sidetone itself is extremely quiet.
I've been really frustrated, this is my first Razer product and I was so hyped after checking out all the reviews on Youtube of these headsets.

Someone please help!

i figure it out. put the volume maxed and then when you are in game go to settings and put the game volume down. unfortunately you cannot increase the sidetone volume on its own. you have to put the main volume up and it will increase the sidetone. then manually decrease the volume of the game in settings. then you will have a loud sidetone and not too loud game.
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Yamover12
I've been using my Blackshark V2 Pro's for almost 2 months now, same issue. It's frustrating because the low side tone volume is literally my only complaint. Everything else about this headset is fantastic. I hope Razer can actually address the issue.

the only way i found around this issue is you put the volume on your headset on max. unfortunately both are sinked and you cant really adjust only one. After the knob is on max go into the games settings and put the volume down so its not too loud anymore. Your sidetone should still be a lot louder
D
My headset was working perfectly then suddenly the mic stopped working. I managed to get it working again but now I always hear myself talking which I hate. Does anyone know how to fix that?
Razer.Speedcr0ss
Userlevel 7
devchris80
My headset was working perfectly then suddenly the mic stopped working. I managed to get it working again but now I always hear myself talking which I hate. Does anyone know how to fix that?


Hey there! Were you able to adjust the mic monitoring feature via Razer Synapse 3.0? Should the issue persists, please send me a PM together with your device's serial number. I'll be locking this thread now.
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