Anyone managed to fix BlackShark V2 Sidetone volume? | Razer Insider

Anyone managed to fix BlackShark V2 Sidetone volume?


Userlevel 2
I have to crank up my headset volume to max and my game volumes to like 15~20% before I can hear myself.
Everything in synapse is maxed out, and mic boost also enabled.

I sound loud when i click the mic test, but the sidetone itself is extremely quiet.
I've been really frustrated, this is my first Razer product and I was so hyped after checking out all the reviews on Youtube of these headsets.

Someone please help!

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35 Replies

Hello again xFinalLight, I've been in a back and forth with the Razer support team since Aug 8th abouts. Got a phone call from them today, they're convinced the quiet sidetone is faulty. (I doubt that). They told me they have five of them for testing and none of them had that problem. So I agreed to do an RMA to see. I'll reply in a few days when the new one arrives and let you know if it is a solution.
Userlevel 2
Brobnodagain
Hello again xFinalLight, I've been in a back and forth with the Razer support team since Aug 8th abouts. Got a phone call from them today, they're convinced the quiet sidetone is faulty. (I doubt that). They told me they have five of them for testing and none of them had that problem. So I agreed to do an RMA to see. I'll reply in a few days when the new one arrives and let you know if it is a solution.


Yeah please let me know the result of your RMA, if it truly is faulty i'm sending mine back also.
I expected more from Razer to be honest
Userlevel 2
Brobnodagain
Hello again xFinalLight, I've been in a back and forth with the Razer support team since Aug 8th abouts. Got a phone call from them today, they're convinced the quiet sidetone is faulty. (I doubt that). They told me they have five of them for testing and none of them had that problem. So I agreed to do an RMA to see. I'll reply in a few days when the new one arrives and let you know if it is a solution.


Hey buddy got any update yet? i saw someone reply to me on reddit that they used the USB soundcard from a different razer headset and their sidetone was way louder now.
Did Razer solve your problem?
Hey xFinalLight, I just got the replacement today about 30 min ago. Trying it out now, it is significantly better than what it was before. Even without turning the knob up on the headphones, I can hear myself well. The RMA fixed my problem. Although be warned, it took quite a while to do as you've seen.
Userlevel 2
Brobnodagain
Hey xFinalLight, I just got the replacement today about 30 min ago. Trying it out now, it is significantly better than what it was before. Even without turning the knob up on the headphones, I can hear myself well. The RMA fixed my problem. Although be warned, it took quite a while to do as you've seen.


hmm then i'll apply for a RMA also, thanks for taking the time to reply mate
I just got the BlackShark V2 Pro and I noticed right away that the sidetone is very low. I got my Kraken TE out and its soooo much louder on the Kraken TE. I don't understand why its so low on the Blackshark.
Userlevel 2
yeah it's a huge shame, don't want to go through the entire RMA process.
If Razer can't fix this with a software update i'll sell it and never buy a razer product again honestly.
TW1SM
I just got the BlackShark V2 Pro and I noticed right away that the sidetone is very low. I got my Kraken TE out and its soooo much louder on the Kraken TE. I don't understand why its so low on the Blackshark.

Same problem
Same here, been scratching my head for several days now, glad it's not just me.
Brobnodagain
Hey xFinalLight, I just got the replacement today about 30 min ago. Trying it out now, it is significantly better than what it was before. Even without turning the knob up on the headphones, I can hear myself well. The RMA fixed my problem. Although be warned, it took quite a while to do as you've seen.


That kind of sucks that it is not an issue that they can fix with an update. My headset has virtually no sidetone.
I will be returning it. Debating on ordering another set
I have tried two BlackShark V2 pros and the problem is the same, the sidetone is unusable on them. Also I have tried all "soulutions" they provided on the online chat, but I think they just dont care to solve it....

On the other hand the sidetone on the wired V2 worked flawlessly....

So the problem is the synapse software and not the mics on them... so easy fix but they dont car
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.
Benito218
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.


Firstly, thank you for the reply.
Unfortunately for me, I have tried the "listen to this device" in windows menu, but it does not solve the problem because it is not low latency and there is a huge delay in the sidetone there.... So it is not usable because of the long delay.

But again thank u for your reply.
Makes sense. There is a little delay, correct, but I think I’ll get used to it maybe lol.
Benito218
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.

I just now did this, and it worked! Thank you so much 😃
Same Problem. I thought Razor were good headphones. I have the Razor Blackhawk v2 x and the volume is WAY too low in game. WHY? Why would you send these out knowing the volume, even with all the volume settings set to MAX is way too low. I am disappointed in these headphone and would NOT recommend players to buy these. I got mine in a Razor bundle that has a keyboard and mouse so i cannot just return these headphone and i am now stuck with these .. piece of $&^#. Sound is good everything works but seriously the volume is way too low.

I DO NOT recommend buying these when this problem persists.
Benito218
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.


THANKS! Thanks! Gracias! Works perfect now!
Hi guys. Hope I will find someone still active on this theme. I have bought BlackShark v2 Pro and when I play Warzone or listen to music I have some strange sound feeling. Like my gun shoots, footsteps and all important sounds while gaming sounds suppressed or distant while bass and environmental sounds are so f... loud. While my Razer Tiamat works perfectly. Anyone experienced something like that?
I just got this headset the other day, really like it but one of the main reasons I got it was for mic monitoring, which I cannot get to work at all. Is the only solution to get a new one? It does not seem like this thread has any other way of solving this unless something has come out recently?
Userlevel 1
I have the same problem - the Sidetone does not work.
If "Listen to this device" is used in Windows things are OK, but it is very inconvenient workaround and not the solution. I wonder if it is Synapse 3 or just faulty headset.
I'm having the same problem as well. Sidetone "works" but it's very low volume. I have to have the headset volume up and turn everything else way down in order to hear myself.
Stopping by to say I tried the firmware update here: https://dl.razerzone.com/drivers/BlackSharkV2Pro/win/Razer BlackShark V2 Pro Firmware Updater Guide.pdf and it did update from 0.0.9 to 0.0.11 - but it made no difference to sidetone volume.

The "Listen to this device" has a software loopback in Windows that causes just enough latency to make you feel like you're having a stroke. That's why headsets and pro DACs have analogue mic monitors, as it avoids that.
after trying the listen to device trick, I eventually had to turn it off. I do a lot of online meetings and it just threw me off the entire time with the bad delay. Hopefully the sidetone can get fixed in synapse so its a bit louder.
I should mention, this was my second set, after RMA for the same issue - so I’m gonna try send them back for a refund and I’ll continue using my Astro A50s.

Support got me to uninstall Synapse which did have an effect, but not a big enough one to make me want to keep them.
FoundinOnePiece
I just got this headset the other day, really like it but one of the main reasons I got it was for mic monitoring, which I cannot get to work at all. Is the only solution to get a new one? It does not seem like this thread has any other way of solving this unless something has come out recently?


There is no fix working to this day, I have spoken to several support team members with no luck - they cannot understand the problem or dont want to help with it at all. I have tried 4 different pairs of them and the issue is same at all of them which is a shame.

As I have written somewehere, I think they should do a firmware fix to this in the synapse. The headsets are working just fine only the sidetone is lacking.

So yes if you need a headset with sidetone buy something else, like the steelseries arctics 9....

Shame on razer for not caring