I have a Razerblade 14 (the 3080ti model) that suddenly stopped turning on. Have gone through all the trouble shooting steps, etc. and it’s not the battery as the charger works fine. It wasn’t even my daily computer and was only used to play certain games here and there. At a cursory glance, there are dozens of threads noting similar issues on this site and countless more on Reddit. The amount of cases specifically involving this model Blade are suspicious. Furthermore, the retailer I got mine at orginally, Best Buy, doesn’t even sell them anymore and the 2025 version was delayed and is now only exclusively available through Razer’s site. It makes me wonder if we sold defective laptops at a seriously premium cost.
This My Razercare ended at the end of April unfortunately, and customer service just told me that they suspect it could an issue with the motherboard, which would need to be replaced for “$1,500 to $2,000”. The price of a new laptop essentially and I want to know is this how Razer’s customer service experience is across the board? I asked if I could escalate and get an idea of whether there’s any leeway regarding the absurd price depending on if they find a defect caused this, and was simply told no.
If anyone who had to deal with a similar situation just outside the warranty window could comment how they resolved their case, I’d appreciate it. I’m not talking about accidental damage or something where it was clearly determined to be the user’s fault, but a situation where it just doesn’t turn on one day, and has been well-taken care of.
This isn’t right, and am exploring other options of dealing with this, so you’re input would be very much appreciated.
