Recebi meu fone (novo) estes dias e fui tentar cadastrar para obter o código para ativação do Surround 7.1. Porém, quando vou tentar enviar o que pedem, dizem que meu produto está fora de garantia, sendo que é novo. Gostaria de ajuda! Modelo do fone: BlackShark V2X RZ0403240100
Número de Série: (Removed SN)
Recebi meu fone (novo) estes dias e fui tentar cadastrar para obter o código para ativação do Surround 7.1. Porém, quando vou tentar enviar o que pedem, dizem que meu produto está fora de garantia, sendo que é novo. Gostaria de ajuda! Modelo do fone: BlackShark V2X RZ0403240100
Número de Série: (Removed SN)
This translates as:
I received my (new) headphones a few days ago and tried to register them to get the activation code for the 7.1 Surround sound. However, when I try to send what they ask for, they say my product is out of warranty, even though it's new. I would like some help! Headphone model: BlackShark V2X RZ0403240100 Serial number: (Removed SN)
Hi classicCopperPennyfun377,
Upon checking, the Razer BlackShark V2 X serial number is already link to different Razer account. I suggest that you contact the reseller and request for a replacement or refund. Please make sure to purchase your Razer product from Authorized reseller here: https://www.razer.com/store-finder. If you need assistance in the future, feel free to PM me. Kindly note that Razer Insider doesn't have support for your preferred language. Please post your inquiry or concern in English across all boards. Take care for now!
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