Apprantly my limited warranty is out of date | Razer Insider
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Question

Apprantly my limited warranty is out of date

  • November 17, 2025
  • 1 reply
  • 8 views
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So I’m having issues with my deathstalker v2 pro keyboard as it its refusing to charge when connected to my pc with the official cable.

I went onto the site to get support and it says I am out of limited warranty, even though I have registered the keyboard with my razer id and only purchased it from a valid retailer 31 Aug 2025 (less than 3 months ago). That can’t be right can it?

Pretty sure the limited warranty on keyboards is 2 years. Please correct me if I am wrong.

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • November 18, 2025

Hey ​@darkstar_phoenix,

Please bear with me for a bit. Just for isolation, can you try charging the keyboard on another computer to see if it behaves the same way? Please also send me a PM with the serial number so I can verify it in our system and use it when I forward your case to our Technical Team.

 

 

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