Dear Razer Support Team,

I am a user of the Razer Blackshark V2, which I purchased from one of your authorized sellers in Turkey, "Teknosa" (Teknosa İç ve Dış Ticaret A.Ş.) (attachment 1). Under warranty, I took the product to Teknosa due to two malfunctions. They sent it to the authorized service center, "Bilkom Bilişim Hizmetleri A.Ş." Bilkom evaluated the malfunctions under warranty and sent a document to Teknosa approving a "Refund/Replacement" (attachment 2).

Teknosa wants to issue a refund because they claim they do not have the product in stock. However, they do have it in stock. My faulty product is the Razer Blackshark V2 2020, and the product they have in stock is the Razer Blackshark V2 2023, which is a newer version.

They are offering me a refund, claiming that they do not have the same product in stock. However, as stated in the report from your authorized technical service Bilkom, I have the right to have the product replaced with an equivalent one (paragraph "ç" in the refund/replacement document).

There is a severe inflation issue in Turkey, and the price of the product has almost quadrupled. Teknosa is proposing to pay me 1/4 of the current price, which was the price from two years ago. In our country, legal cases opened on this matter are usually resolved in favor of the consumer, and the payment is made based on the current price of the product.

I am unable to reach your distributor in Turkey. I have contacted your authorized technical service Bilkom multiple times via phone and email. They only take the information and say "we will get back to you," but they never do.

I do not want a refund; I want my product to be replaced under warranty. Even though the technical service has approved it, the seller Teknosa is not approving it. They are not replacing my product with the Razer Blackshark V2 2023, which is in their stock.

If possible, I kindly request your assistance in contacting your distributor in Turkey and ensuring that my product is replaced with a new one under warranty.

Thank you for your assistance.

Best regards,

Burak Özkan e-mail: gyeltekin@gmail.com