Assistance Required – Unable to Verify SMS Code for Purchase | Razer Insider
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Assistance Required – Unable to Verify SMS Code for Purchase

  • March 26, 2025
  • 1 reply
  • 6 views

Subject: Assistance Required – Unable to Verify SMS Code for Purchase

 

Dear Razer Support,

 

I hope this email finds you well. I am reaching out regarding an issue I am facing while attempting to complete a game purchase on your platform. My registered profile name is easyPastelYellowplace840, and my email address is (removed).

 

Unfortunately, my phone number (removed) has been barred, preventing me from receiving the SMS verification code required to proceed with the transaction. As a result, I am unable to complete my purchase.

 

Could you kindly advise on the next steps I should take to resolve this issue? I would appreciate any alternative verification methods or solutions you can provide.

 

Thank you for your time and assistance. I look forward to your prompt response.

 

Best regards,

LEONG

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1 Reply

Razer.Aero
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  • Razer Support
  • 3514 replies
  • March 27, 2025

Hi easyPastelYellowplace840,

For any issues regarding your Razer Gold account, please submit a ticket or contact our Razer Gold Team via Live Chat. Make sure you provide them with the following information below so they can verify your account:

1. Old and current email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

If you require further assistance, send me a PM your case ID number so I can inform the assigned team. All the best!

*Thread locked to curb conversation to PM.


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