Assistance with Kiyo Pro freezing/crashing usb inputs | Razer Insider
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Assistance with Kiyo Pro freezing/crashing usb inputs


Hi, I’ve tried looking elsewhere for an answer to this, but anytime there might be a response the support staff take it to PMs.

I have a Kiyo Pro webcam I’ve been using for streaming, primarily through OBS, but have also used it through Discord. I have found that Synapse is not worth the effort, and have been adjusting the camera settings either through Windows or using the OBS properties section, which I believe just uses the Windows camera settings.

I have been finding that frequently if I try to adjust the settings of white balance or focus, the camera will freeze picture, and the entire USB input system on my PC will crash, meaning I have no mouse or keyboard input. The USB controllers reboot automatically after a short time, however the camera remains frozen and I have to physically unplug and replug the camera to get it to function again. I’ve been having this issue with both the included cable and a USB-C to USB-C cable I purchased (I checked the cable type, the speed is suitable for the function).

The camera is on the most recent firmware. Any suggestions on how to fix this re-occurring error?

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12 Replies

ModeBeigeJADEaero627

I have this same issue. Idk why its happening, i guess it last update.


It’s not the latest update. I’ve had the same cam since July ‘23 and had the same problems since day 1.

Razer’s support was unhelpful to the point I gave up trying.

I can only hope someone manages to get them to acknowledge and fix the issue.


I got this camera today. It crashes when I use it with HDR mode on. It does not crash with HDR mode off. 

I honestly got this thing for the HDR mode so that sucks. I’ll experiment with USB power but, I’m not sure if I have a quick solution for this. 

Might just get a refund and go elsewhere after messing around with it these evening. Frustrating. 


same problem! I installed it yesterday and I already regret the purchase


  • Insider Mini
  • 5 replies
  • August 21, 2024

same here. bad camera 


  • Insider Mini
  • 1 reply
  • September 25, 2024

I never post, as I would just buy a different product, but I only recently isolated this product as the cause of 2 years worth of dozens of very costly crashes to my business.  Hard to believe this is 


Lewox76
  • Insider Mini
  • 1 reply
  • October 11, 2024

I have the exact same issue, crashes USB ports on Windows and Mac.


CarWashMeNot
  • Insider Mini
  • 1 reply
  • October 29, 2024

I am using this camera since 2022 and I am having this issue the first time right now… really frustrating.


delsplurge
  • Insider Mini
  • 5 replies
  • November 8, 2024

I was having the same issue and even though I was sceptical that it would work, reinstalling v1.5.0.1_r1 over the top of itself seems to have stopped the crashing.


BondiBluepulsehome674

Same here, no fix in sight. Honestly wish I did not buy it


delsplurge
  • Insider Mini
  • 5 replies
  • November 25, 2024

I am seeing the issue pop up mainly a couple of specific apps, not really with other apps. Is anyone else seeing any useful correlations?


portalaeroClassicRose117

It was happening for me about 6 months ago, mostly with Google Meet. I have actually no idea what I did, but the problem seemed to go away until 2 weeks ago. Now it's happening on every Google Meet call, so I have to use my mobile phone camera instead, plus it intermittently happens on other apps.

 

It's so bad that it literally crashes the whole call and the only way to get the camera working again (even on other apps) is to unplug it from usb and plug it back in again.

 

I wasn't impressed at all with the quality of this camera (the colour balances are terrible, even after adjusting it) , so this is definitely the last straw that'll see the camera thrown in the rubbish. 


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