Hi all,
I'm trying to buy a package in hero reborn with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment.
I noticed a lot of people are experiencing the same issue too, any luck with your progress? I'd appreciate some help here :(
I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working.
Hi phileos86,
For Razer Gold account OTP issue, Please submit a ticket or contact our Razer Gold Support Team Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time and provide the following information to the team to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
After submitting it, send me a PM your ticket number so I can call their attention to your case. Have a good one!
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