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Question

Audio cutting out or dropping

  • September 10, 2024
  • 1 reply
  • 231 views

HionnGozo

Hello everyone,

I have a problem with my Razer Kraken headset, suddenly sometimes the sound cuts out for no reason, I do sound tests, I can see the sound bar moved, but in the headset I can't hear anything and I uninstalled the headset and reinstalled but without success, any idea?

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1 Reply

Razer.sushi.boi

Hi there, @HionnGozo!

 

Does it make any difference when the Razer Synapse software is temporarily disabled? If possible, try it on a different computer just to check if the same audio issue occurs. If it does, then drop me a PM along with your headset’s serial number so I can validate it and check for other workarounds.

 

*Thread locked to curb conversation to PM.