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Audio issue

  • December 31, 2020
  • 1 reply
  • 0 views

I have been using my razer phone 2 for a few years now to play video games without any audio problems for the most part but just a few days ago I started having an issue. So to play the games I use a usb type c splitter to get audio and charge necessary and they have always worked but just a couple of days ago I started getting the issue of with just the slightest movement, the audio disconnects, I look to see if its still charging and it is. I've tried multiple different splitters, chargers, and outlets but none of them made a difference. I've tried cleaning out the port with a toothpick, didn't change anything. I've even did a factory reset but that did nothing. What can I even do?
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1 Reply

Razer.Caziel
  • I am the Lightbringer
  • January 2, 2021
If a factory reset didn't help, then there is a good chance that the port is loose. Please send me the serial number so I can help you submit a repair ticket. *Thread locked to curb the conversation to PMs.