Autchenticator Problem

Question

Hello support team. My problem is that my authenticator app records have been deleted. Because of this, when I make purchases through Epic Games, it requires my phone number verification. It asks for the authenticator app during verification, but I can't access it because the app deleted its records. Because I can't access it, I can't make purchases through Epic Games. I'm in a very difficult situation. I'm happy to receive a code in my email, etc. All I want is to shop through Epic Games. Please help. Have a good day.

Razer.sushi.boi · Answer

Hi there, ​@0KUZEYKAAN!I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.*Thread locked to curb conversation to PM.

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