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Question

Authentication and backup codes lost

  • March 1, 2025
  • 1 reply
  • 11 views
bestZompventure779

Pls. Help me. I lost my backup code and authentication app. I have some point on my account but can’t use it due to 2-way authentication. :(

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • March 1, 2025

    Hi bestZompventure779,

    For Razer Gold 2FA concerns, please submit a ticket or contact customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide them with following information below so they can validate your account.

    1. Registered email:
    2. Razer ID :
    3. First Name:
    4. Last Name:
    5. Birthdate:
    6. Mobile phone number:
    7. Billing address:

    After submitting it, PM me your ticket number so I can call their attention to your case. All the best!

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