Hi @aquachar,

Please continue in English; Razer Insider doesn’t support your preferred language. I translated your post, and I understand you’re having problems with the 2-factor authentication. Please PM me the following information so I can escalate your case to the relevant team to help you recover your account:

Full name:
Razer ID:
Email:
Phone #:
Region:

*Thread locked to curb conversation to PM.