Hi Mouss20188,

Unfortunately, I have limited access to this part of our system. However, I suggest that you Submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications below:

• Each image must be separate.
• Do not stack the gift card and receipt.
• Do not blur or mark on the gift card and receipt.
• Reduce the file size to a smaller size.
• Ensure that the images are clear and show all four corners.
• Save the shareable files via any online drive account listed here.

You can PM me the reference number here so I can help you coordinate with the team. All the best!
 

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